Shipping policy

At Saksham Gems, we are committed to ensuring your orders are delivered in a timely and secure manner. Below are the details of our shipping policy:

We are delighted to offer smooth shipping services, ensuring that our exquisite gemstones and jewelry reach customers across the globe.

Shipping Options for the US and UK

We offer two shipping options for orders in the United States and the United Kingdom:

1. Standard Shipping:
   • Handling Time: 1 to 3 business days (Monday to Saturday).
   • Transit Time: 7 to 12 business days (Monday to Saturday) to most major locations. For remote areas, this may vary.

• Cost of Standard Shipping:
  

Order value $0.01 - $99.99: Shipping cost is $6.99
Order value $100.00: Free shipping

2. Express Shipping:

• Handling Time: 1 to 2 business days (Monday to Saturday).
• Transit Time: 2 to 5 business days (Monday to Saturday) to most major locations. For remote areas, this may vary.

• Cost of Express Shipping:

Order value $0.01 - $399.99: Shipping cost is $35.00
Order value $400.00: Free shipping

Shipping Carriers

• UPS
• FedEx
• DHL
• USPS
• Royal Mail

Track Your Order

Upon the shipment of your order, you will receive a confirmation email that includes a tracking number along with a link to monitor the progress of your delivery.

Custom Clearance Rules

For international orders, some shipments may require customs clearance based on the destination country’s import policies. Here’s what you need to know:

• Taxes and Duties:
  Customers are responsible for paying any applicable customs duties, taxes, or import fees.
• Failure to pay these charges may result in your parcel being destroyed by customs, and no refund will be issued in such cases.
• Identification Requirement:
  High-value orders may require identification upon delivery, subject to the laws of the destination country.
• Important Note:
  Please familiarize yourself with your country’s policies regarding incoming shipments to avoid delays or issues at customs.

Shipping Restrictions

• We only ship to fully verifiable residential or corporate addresses.
• No shipments will be made to PO Boxes, APO, or FPO addresses.

Lost Parcels

Your satisfaction is our priority:

• In the unlikely event that your parcel is deemed lost in transit, we will issue a full refund for your purchase.
• However, if the parcel shows a delivery confirmation or has been signed for, we regret that we won’t be able to issue a refund.

Contact Us for Assistance

For any further assistance or questions about your order, feel free to reach out:

• Email: info@sakshamgems.com
• WhatsApp: +91 82095 86205

We value your trust and look forward to serving you!

Thank you for choosing Saksham Gems for your exquisite gemstone and jewelry needs.