Frequently Asked Questions | FAQ's

Welcome to Saksham Gems’ FAQ section! Here, we’ve compiled answers to common questions about our products and services so you can shop with confidence. At Saksham Gems, we prioritize customer satisfaction and transparency—if you don’t find what you’re looking for here, feel free to contact us for support.

I. Payment Methods

Q: What payment methods do you accept?

We accept secure payment options to ensure a smooth shopping experience:

PayPal
Bank Transfer

Rest assured, all payment methods are safe and encrypted for your protection.

II. Cash on Delivery (COD)

Q: Do you offer a COD facility?

Currently, Saksham Gems does not offer Cash on Delivery (COD).

This decision helps us streamline order fulfillment and avoid delays in processing. We encourage customers to use other secure payment methods listed above. If you have any concerns about payments, our customer support team is here to assist you.

III. EMI Facilities

Q: Do you offer EMI facilities?

At this time, EMI options are not available for purchasing our gemstones and jewelry.

This allows us to maintain competitive pricing and provide value to all customers. However, we are open to reviewing this policy in the future. For any payment-related questions, please feel free to reach out to us.

IV. Dispatch Time for Loose Gemstones

Q: How much time does it take to dispatch a loose gemstone?

Loose gemstones are typically dispatched within 1–5 business days.

This timeline includes necessary quality inspections and secure packaging to ensure your order arrives safely. Please keep in mind factors like weekends, holidays, or special certification requirements for rare gemstones may cause slight delays. If you have a specific deadline, we recommend placing your order early.

V. Order Tracking

Q: How can I track my order?

Tracking Made Easy: Once your order is shipped, you’ll receive an email with a tracking ID or a link. Simply use this ID to follow the progress of your shipment.
Periodic Updates: Expect additional email updates as your order moves through the shipping process.

If you encounter any issues, our 24/7 customer support team is ready to assist.

VI. Quality Assurance of Gemstones

Q: How do you ensure the quality of your gemstones?

We adhere to strict quality control measures, including:

Testing: Each gemstone is inspected for color, clarity, cut, and carat weight.
Expert Evaluation: Our skilled gemologists ensure every piece meets high standards of authenticity and excellence.
Certification Options: For added assurance, we offer gemstone certification through reputable labs such as IIGJ (Indian Institute of Gem & Jewellery) certified by GJEPC India at an additional cost. This ensures authenticity and detailed grading for your gemstone.

At Saksham Gems, we are committed to offering you only the finest gemstones with transparency and reliability.

VII. Custom Jewelry Design

Q: Can I customize jewelry with your gemstones?

Yes, we offer custom jewelry design services to bring your vision to life!

Process Overview: Share your ideas, and we’ll guide you through the consultation, gemstone selection, design creation, and final production stages.
Experience: Personalized service and professional craftsmanship for a memorable jewelry piece you’ll cherish.

VIII. Gemstone Drilling Services

Q: Do you offer gemstone drilling facilities?

Yes, we provide precision gemstone drilling services for a variety of stones.

Equipment: We use state-of-the-art technology for accurate drilling while maintaining the integrity of the gemstones.
Pricing: Competitive rates based on the type of gemstone and drilling requirements.

If you need more information, our team is happy to assist with customized solutions.

IX. Conclusion

If your question wasn’t covered in this FAQ, we would love to hear from you! Reach out to our customer support team for assistance anytime. Thank you for choosing Saksham Gems—where quality and customer satisfaction are our top priorities.