Refund policy

At Saksham Gems, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy to ensure a smooth and hassle-free experience. Please read the full refund policy below:

30-Day Return Policy

You have a 30-day window from the date you receive your item to request a return.

To be eligible for a return, ensure that:

The item is unworn, unused, and in the same condition as when you received it.
The item is returned with all original tags and in its original packaging.
You provide a receipt or proof of purchase.

How to Start a Return

Contact us at info@sakshamgems.com to initiate a return request.
Once approved, we will send you a return shipping label.
Return Method: By mail (a return label will be provided).
Return shipping cost is free.
Restocking Fees: No restocking fee.
Refund Processing Time: 5 business days.
Instructions on how and where to send your package.

Ship the return to the following address:

Return Address:
2788, Ghee Walon Ka Rasta, Johari Bazar, Jaipur, Rajasthan 302003, India.

Important: Items returned without prior approval will not be accepted.

You can reach out to us at info@sakshamgems.com for any questions regarding returns.

Damaged or Defective Items

Please carefully inspect your order upon delivery. If the item is:

Defective, Damaged, or Incorrect (wrong item shipped),

Exchanges

If you’d like to exchange your item:

Return the existing item first (subject to acceptance).

Once the return is approved, place a new order for the desired item.

You can place the replacement order within 3 days of delivey, and all the exchanged products will be delivered within 2-3 businessd days.

Order Changes

You can request changes to your order within 2 hours of placing it.

After 2 hours, orders can no longer be modified. Please verify your order before confirming your purchase.

Lost Packages

If your package is lost in transit, we will provide a replacement to ensure your order reaches you (provided the correct shipping address was used at checkout).

If a refund is preferred over a replacement, we will monitor the shipment for 30 days before issuing a refund.

Our customer service team will provide regular updates during this time.

Refunds

Refunds are initiated within 5 business days of receiving and inspecting your return.

Once approved, the refund will be processed and credited within 5 working days to your original payment method.

Please note that it may take additional time for your bank or credit card company to finalize the refund.

If you haven’t received your refund within 30 days of approval, please contact us at info@sakshamgems.com.

Method & Fees:

Return Method: By mail (return label provided).

Restocking Fee: No restocking fee.

Refund Processing Time: 5 business days.

Cancellation Policy

Orders may be canceled within 1 day (24 hours) of placement, provided the order has not been processed or shipped.

To cancel an order, contact us immediately at info@sakshamgems.com.

Contact Us

If you have any questions or require assistance, please contact our team:

Store Name: Saksham Gems
Business Address: 2788, Ghee Walon Ka Rasta, Jaipur, Rajasthan 302003, India
Phone: +91 82095 86205
Email: info@sakshamgems.com
Business Hours: Our customer service hours are from 10:00 AM to 7:00 PM, Monday to Saturday (GMT+05:30) (IST)

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Thank you for choosing Saksham Gems!